Get answers to Frequently Asked Questions about the iFit Coach Equipment membership.
FREQUENTLY ASKED QUESTIONS
Do I need to have an iFit wearable to use iFit Coach?
Although you don’t need an iFit wearable to use iFit Coach, it does enhance your experience, as they track calories, sleep, and daily activity, then give you personalized feedback to help you improve. You’ll receive a free iFit Vue when you sign up.
Where can I get equipment that works with iFit Coach?
You can find iFit powered equipment from these partners:
You can buy them online or in these stores:
How do I access unlimited music?
Simply download the RockMyRun™ app on your tablet or phone, then sign in with your iFit username and password. Select your favorite music, your pace, or both, and get runnin’!
How do I add users to my account?
Adding users varies with each piece of equipment, and depends on whether or not you have a Family plan. On most, simply sign in, press the “Add User” button, then enter the email address of the individual you’d like to invite. You can add up to three users, who’ll have access to all of the same features you do! Pretty sweet, huh?
Where can I purchase a Module?
If your equipment requires a module, you can purchase one here.
How do I view my Google Maps™ workout if my equipment doesn’t have a built-in touchscreen?
With either WiFi or Bluetooth®, you can connect your equipment with a tablet or laptop. You can also connect your equipment with AppleTV, ChromeCast, or an HDMI cable to your television. Many customers purchase a large television to put in their workout room for this specific purpose.
How will I be billed?
After your initial payment, billing will depend on the plan you selected. Your plan will auto-renew every month, every year, or every two years.
Which app works with my equipment?
It depends on the type of equipment you own. Please reference our blog article here.
Can I log in to iFit on multiple pieces of equipment at the same time?
Yes! You can log in to iFit on as many pieces of equipment as you’d like.
Can I log nutrition or important health stats manually?
Of course! Simply download the iFit Coach app and log your stats there, or log in to iFit.com and select “Log” from the top navigation menu.
How does iFit track my weight loss and help me meet my fitness goals?
The fitness and nutrition experts at iFit use your age, height, gender, and weight to accurately calculate your calorie burn for equipment. When you register, simply enter those metrics, and we’ll do the rest!
How do I get the most out of iFit Coach?
When you purchase iFit Coach, your equipment, the app, and your wearable all connect together to provide you with the most personalized fitness experience possible. When you tell us your goals, log your data, use your wearable, and work out with your equipment, we’re able to give you detailed feedback that’ll help you improve your fitness every single day.
Where is my Activation Code?
If you’ve purchased a membership in a brick-and-mortor store or over the phone, you’ll receive an email within 48 hours that will include your 16-digit activation code!
How do I apply my Activation Code?
Log into your account at iFit.com. Hover over your username in the upper, right-hand corner. Click on “Settings,” then click on the “Billing” tab. Scroll down until you find the space to enter your activation code.
How do I check the status of the order for my wearable?
Go to iconservice.com, then click on “Check Order Status” on the left-hand side of the screen. Enter your order number, and it will give you a tracking number. Click on this to go to the UPS website to receive your order details.
Why won’t my workouts load when I have them scheduled?
If you’re having issues loading your workouts, you may have too many scheduled, which will overload your machine. We recommend having no more than three workouts scheduled at any given time. To check your schedule, log in at ifit.com, click on “Menu,” then click on “Schedule.” After you have reduced the number to three, retry loading your equipment.
I just purchased from a representative. Why do I have to enter my credit card information during registration?
For your convenience, iFit requires credit card information so you can automatically renew and enjoy your membership, uninterrupted! You will always be notified 30 days and then again 5 days in advance of your renewal payment.
How do I cancel my account?
Please call our customer service team to ensure that all of your billing information has been deleted and your account is fully closed.
How do I contact iFit if I have further questions?
Our helpful iFit support team is available Monday through Friday, from 6:00 a.m. to 5:45 p.m., MST. To contact a customer care representative, access live chat here, call 1.866.608.1798, or email us. To contact the billing or return department, please call 1.866.896.9777. For more FAQs, visit our Forum.