If you are experiencing difficulties syncing your iFit active band, watch this video for some troubleshooting techniques:
How to sync your iFit Active
After you first download the iFit Track app, follow these steps to sync your device:
- On your phone, open the iFit Track app
- Turn your phone’s bluetooth ON
- On your iFit Active, turn sync ON by pressing and holding the top and bottom buttons for 3 seconds
- Continue to press and hold buttons until the device reads “SUCCESS”
If you have already passed the app setup phase, and your device did not properly sync, follow these steps:
- On your phone, open the iFit Track app
- Turn your phone’s bluetooth ON
- On your iFit Active, turn sync OFF by pressing and holding the top and bottom buttons for 3 seconds
- Pause 5 seconds
- Turn Sync ON
- On the iFit Track app dashboard screen, pull down and hold to reveal a menu of devices
- Select your device from the list and look for “SUCCESS” on your iFit Active display
- Pull down on dashboard screen to sync your iFit Active once it is synced
If you continue to have problems syncing, try these three troubleshooting techniques.
Troubleshooting technique 1
- Turn your phone’s bluetooth OFF
- Turn iFit Active sync OFF, by pressing and holding the top and bottom buttons for 3 seconds
- Force close app
- Turn your phone’s bluetooth ON
- Reopen app
- On your iFit Active, turn sync ON by pressing and holding the top and bottom buttons for 3 seconds
- On the iFit Track app dashboard screen, pull down and hold to reveal a menu of devices
- Select your device from the list and look for “SUCCESS” on your iFit Active display
- Pull down on dashboard screen to sync your iFit Active once it is synced
Troubleshooting technique 2
- On your phone, open the iFit Track app
- Click on the menu button
- Click on the gear for settings
- Click on ‘advanced’
- Click on ‘device’
- Double click ‘unlink device’
- Force close app
- Turn your phone’s bluetooth ON
- Reopen app
- On your iFit Active, turn sync ON
- On the iFit Track app dashboard screen, pull down and hold to reveal a menu of devices
- Select your device from the list and look for “SUCCESS” on your iFit Active display
- Pull down on dashboard screen to sync your iFit Active once it is synced
Troubleshooting technique 3
This troubleshooting technique will have you perform a hard reset on your iFit Active. This will cause you to lose all data that has not been uploaded to your iFit App.
- Hard reset device (hold top and bottom buttons for 10 seconds)
- Power cycle your phone
- Turn phone bluetooth ON
- Reopen iFit Track app
- Turn your iFit Active’s sync ON
- On the iFit Track app dashboard display, pull down and hold to reveal menu of devices
- Select your device from the list and look for “SUCCESS” on your iFit Active display
- Pull down on dashboard screen to sync your iFit Active once it is synced
For more help with iFit Active troubleshooting, please visit our support site at support.ifit.com.
WARNING: This post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. iFit assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article.
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August 29, 2015
Dear gents
I have a tablet with 5.0 android and Bluetooth
Why can’t I use it ?
Ty
September 8, 2015
Got my new ifit active , took it out of the box , and it doesn’t work . Will not turn on . I try the hard reset and it vibrates for a second and still nothing . Charged it 4 hours and still no light or nothing . Anything I’m not doing right ? Waited three weeks for this to get here .
September 9, 2015
How do I delete all saved runs, walks, sleeps on my iFit ACT?
September 28, 2015
I have tried several times in every way possible to get my ifit to sync. It just stopped working after a month. Very disappointed that I cannot get this problem resolved.
October 16, 2015
I have an ifit vue. It syncs to the iOS app without a problem and records everything as it should. My problem is that the settings on the iOS app will not save. For instance when I try to switch off the buttons for ifit outside and converting steps from cadence the app keeps saying unable to save changes please try I again.
Am I doing something wrong?
October 18, 2015
I have an ifit vue. Would like to purchase additional bands.
October 21, 2015
Hi Barbara, additional bands will be available for purchase on 11/16/2015. Thanks for reaching out to us!
October 21, 2015
Hi Dean, Thank you for reaching out to us. Please email hannah@ifit.com with your contact information. A customer service representative will reach out to you to walk you through the solution. Thank you!
October 21, 2015
Hi Emma, please email me at hannah@ifit.com with your contact information. A customer service representative will reach out to you to help you with the process.
November 16, 2015
I have a Ifit active and a galaxy edge 5.1.1 I have not been able to sync it not one time.. i did everything the hard reset and all i have the latest update on my phone still nothing not only that the date and time in incorrect it the ifit… can someone respond as to why this is happening i’ve had other trackers and they basically synced effortlessly… this is extremely frustrating as i just purchased it
November 18, 2015
This is a rip off! We spent over $1000 on a home elliptical which now cannot be used without paying an additional fee to this company. They should at least give us a free membership for a year. Your company is stealing our hard earned money-scammers!
November 29, 2015
Ifit VUE, Since Nov 6 2015 this is my second . Also bought one for a gift. Returned mine since battery would not charge. Now the second one is not working got it Nov 16. ifit app update failed and now the VUE wont charge nor LED lights. Using Samsung S4. work…………………HELP or return it? Saw this support but bogus if no read outs. Button’s Unresponsive, or Won’t Charge? Hard Reset.If your Vue buttons and screens aren’t working, or if it won’t charge or sync, try a hard reset to reboot. This will erase all of the information on your Vue. Any stats synced before the hard reset will be saved on the app.
Follow these steps.
1.From the Time and Date screen, double tap to get to your Battery screen.
2.Single tap to get to the Version screen.
3.Hold the square button for 7 seconds.
4.The words iFit Vue will appear.
5.Just like that you’re reset!
December 6, 2015
Recently purchased a Proform 995i treadmill that comes equit with ifit capabilities. But apparently it won’t sync with iPads, only my iPhone. Therefore I can’t use the street view options. How do I solve this?
December 26, 2015
I just received an ifit active as a gift. It will not charge all the way and I have to tried to get it to sync to my iPhone and iPad with no luck I will be returning this and will not be suggesting your products to anyone. Piece of crap with a bad design
December 27, 2015
Does the ifit work without having to pay an internet fee monthly or yearly?
December 29, 2015
Just reviewed an ifit vue as a gift and it will not pair to my Iphone6 any suggestion?
January 7, 2016
I have an ifit VUE and it was advertised that calls and text would display however under the advanced settings it states that this feature will be available on an upcoming version of my band? So does this particular device not have the capabilities that the box stated that it would or will it become available on a update of the app?
January 9, 2016
I use iPhone 5c, latest updated.
I can’t open ifit track app, when I touch app icon then just few seconds it’s turned into the home screen.
January 9, 2016
I just purchased a new treadmill and a 2 year membership to iFit. I was excited to be able to use the map feature. Now after reading all the information I can find it appears that this app is not even designed to work with a treadmill via bluetooth. I am hoping that there is a simple solution to this, but based on the number of frustrated customer reviews I have read it seems we have all been duped into purchasing a lemon.
January 9, 2016
I just purchased a new treadmill and a 2 year membership to iFit. I was excited to be able to use the map feature. Now after reading all the information I can find, it appears that this app is not even designed to work with a treadmill via bluetooth. I am hoping that there is a simple solution to this, but based on the number of frustrated customer reviews I have read it seems we have all been duped into purchasing a lemon.
January 24, 2016
I just received my iFitVue and now I am wondering if I made a really bad purchase. There were no instructions with it. I am 60 years old and I need instructions! I have tried to find information on this site and that is not working. I was able to get it synced to my Galaxy 5 phone, but that is about it. I would like to know how to work it. I have read many comments on here and NONE of them are good. I should have gone with my gut and spent a little more to get another popular fitness band from Amazon. Another thing that I have seen is that no one gets a reply or explanation on here. It seems as though I may have wasted money and will need to junk this band and get one that has a better reputation.
February 4, 2016
We purchased the Freemotion 645 elliptical at Thanksgiving;
and at time of purchase was told that everything was included. When trying to use it, we have found that it requires a wifi connection to link to a program that is an additional monthly/yearly charge (& no trial either). We are very angry about. Your salesperson guaranteed we would not need anything else to access all the programs. So they lied!
My husband is a disabled veteran, who has cancer, and he needs this to help him with rehabilitation and activity to help build blood cells and immune system. It is not that great without the programs, and definitely not worth the hefty price tag!
We were told this model is the best because it cannot fall off the track due to its construction. Well, it falls off the track all the time and I worry about my husband falling off it especially if I am not home. Incidentally, we paid for your company to build it! Another lie because it DOES fall off its track! When my husband falls off it due to the strikers going off track, we will send you the medical bills to pay as well as lost wages for me to care for him, and all expenses due to your faulty equipment.
We expect you to repair this machine, or replace it with a new one (one that will not fall off the track, which may mean you will need to upgrade this one); refund us the total amount of the machine as well as additional fees for you building it; and pay for a lifetime membership to access the programs.
This is expected to be handled within 30 days, by March 4, 2016. If not, we will be moving forward with legal action.
February 4, 2016
Inadvertent added calories on my vie from band. They did sync to the app but I don’t want them. I can’t figure out how to delete. Help. I can delete specific foods but not random calories?
February 10, 2016
The time and date is wrong on my ifit active and it will not sync with my phone this has happened all of a sudden.. what can I do to fix it?
February 20, 2016
Just bought Nortrack 5700 elite. Love the idea of videos and walking trails. Suggested walk trails from ifit work, BUT mapping, and saving map created doesn’t always save and some maps created have zero miles for distance. Example I would like to walk Macinaw bridge Michigan USA and see the walk what can we do? Where do I find a variety of other pre made trails? Thank you
February 26, 2016
Can’t log in or get IFit to work. 🙁
March 3, 2016
I have tried for 3 days to sync my Ifit active and it does not work no matter how many times I have tried. I really would like to return it but I live to far from where it was purchased. I really think a class action law suit should be done because it does not work. I work too hard for my money to waste it.
March 3, 2016
I just bought the treadmill and got it home, and all set up and cannot get it to connect to Bluetooth to play my music. Nor do I find the treadmill I. The ifit app to sync to. I saw on ifit.com where it was requiring me to buy 99$ membership,I refuse to do that. What a piece of crap I just bought.
March 18, 2016
How can I pair my Striderider and IFit app with the Sony Smartwatch 3? I cannot find instructions anywhere and the Sony Smartwatch device doesn’t show up at IFit app setup??
April 17, 2016
I love my new favorite body ball
April 20, 2016
I have an Ifit Active tracker.
Not sure whats worse, the tracker or the app.
Constantly fails to connect.
Updating calories via the app doesn’t work, everything recorded as being eaten at midnight.
Deleted all Calories Consumed but info shows one figure on Dashboard and completely different figure in stats, when it should say zero; again all showing as eaten at midnight.
July 6, 2016
Is there a way to replace the band on an ifit pro-form 785SS wide deck?
July 7, 2016
I have a Samsung Galaxy S5 Android and want to play my music from Google play app via bluetooth to my Pro form Hybrid trainer. Unfortunately I can’t get i Fit app to sync . Contacted sprint and recommended for me to contact iFit directly.
August 4, 2016
Get really dark about this ifit thing, trying to connect to my router from the module, saying i have the wrong password which is incorrect because i have typed the right password.
September 7, 2016
Hi Edward! We are so sorry you are having troubles getting connected. Can you please send an email to social@ifit.com and we will make sure you get taken care of.
December 14, 2016
Just purchased a nordictrack 950i and have the foot app downloaded and account activated on my Motorola droid turbo 2. Can’t seem to sync the two though?!?!
December 14, 2016
Woops ifit app.
December 15, 2016
Hi Jade! Do you have the iFit Coach app downloaded? If you would like to send us an email to social@ifit.com we can help you get set up!
December 15, 2016
Yes I have the ifit coach app downloaded with an account. Went to Sears where I bought the treadmill and spent an hour with the sales rep. He even downloaded the ifit coach to his Samsung for future customers and couldn’t get his phone synced wth either of the treadmills we were trying. We must be missing something?
December 16, 2016
Hi Jade, so the app doesn’t sync with the treadmill. When you log into your account on the app, you log into the same account on your treadmill and that is how the data is shared between your treadmill and the app. So once you do a workout on your treadmill while you are logged into your account on the treadmill then it will show up on your app. Let me know if you have any questions or if we can assist you further! You can always email us at social@ifit.com if that’s easier for you.
December 17, 2016
Just purchased a Treadmill with bluetooth but IFit app doesn’t work. Extremely poor support from your site. You have to purchase a plan to get the app or bluetooth.
December 17, 2016
Just purchased a Treadmill with bluetooth but IFit app doesn’t work. Extremely poor support from your site. You have to purchase a plan to get the app or bluetoot to work. Not cool!!!!
Will return the treadmill and purchase one actually has a an app that works other than iFit.
December 20, 2016
i have an iFit Vue. I press the square once and nothing happens. i’ve tried holding it down for 3 and 10 seconds nothing. All what it does is if i hold it long enough, it’ll vibrate three times. HELP!
December 21, 2016
Heidi,
Please email us at Social@ifit.com and we will help you out!
December 21, 2016
Ron,
Please email us at social@ifit.com so we can help you out!
May 17, 2017
Nice guide for the activation of apps
September 8, 2017
I have purchased a treadmill commercial 1750 dec 2015. I will like to know if this model permit the use of the ifit Bluetooth app. I have a membership with Ifit and I am using an iPad (recent model). Presently, I am not able to pair the app with the treadmill. Thanks in advance for your help.
September 19, 2017
Hi Eric! Yes your treadmill should be able to connect to the bluetooth app to access your iFit membership. Please contact our customer service team at 1-866-608-1798 and they will be able to get things straightened out so you can connect. Thanks!
September 22, 2017
Hi,
This is Malisa one of tech lover as well as smartwatch & I already used 2 smartwatches. I read your whole article & it’s very Impressive article about the smartwatch. Helps me a lot to find some important things about the smartwatch.
October 31, 2017
Has the iFit Active App (iFit Track) gone away? We can’t find it on the App Store. My watch needs to Sync with my phone to update the time, etc.
October 31, 2017
Hi Mike! Yes it has! You need to search for the iFit Coach app, it will do the same, just an updated version.
November 2, 2017
Thank you so much! It a fantastic web site
December 26, 2017
Can an Apple watch be used instead of the tracker?
January 19, 2018
Thanks for the instructions and assistance. It’s just what I need.
October 25, 2018
I promise you the number of people who will buy your band is minuscule compared the number of people that today own an Apple Watch, FitBit or Garmin device. You are cutting off your nose to spite your face — and reducing the value proposition to your users — in not providing support for those wearables.
October 29, 2018
Hi, Glenn! We are currently in the process of integrating Apple® HealthKit™ and Google® Fit™, so you’ll be able to sync with your own device soon. Until then, if you already have a personal tracking device, you can always input your steps and keep track of your activity on the website!