If you are experiencing difficulties syncing your iFit active band, watch this video for some troubleshooting techniques:

How to sync your iFit Active

After you first download the iFit Track app, follow these steps to sync your device:

  1. On your phone, open the iFit Track app
  2. Turn your phone’s bluetooth ON
  3. On your iFit Active, turn sync ON by pressing and holding the top and bottom buttons for 3 seconds
  4. Continue to press and hold buttons until the device reads “SUCCESS”

 

If you have already passed the app setup phase, and your device did not properly sync, follow these steps:

  1. On your phone, open the iFit Track app
  2. Turn your phone’s bluetooth ON
  3. On your iFit Active, turn sync OFF by pressing and holding the top and bottom buttons for 3 seconds
  4. Pause 5 seconds
  5. Turn Sync ON
  6. On the iFit Track app dashboard screen, pull down and hold to reveal a menu of devices
  7. Select your device from the list and look for “SUCCESS” on your iFit Active display
  8. Pull down on dashboard screen to sync your iFit Active once it is synced

 

If you continue to have problems syncing, try these three troubleshooting techniques.

Troubleshooting technique 1

  1. Turn your phone’s bluetooth OFF
  2. Turn iFit Active sync OFF, by pressing and holding the top and bottom buttons for 3 seconds
  3. Force close app
  4. Turn your phone’s bluetooth ON
  5. Reopen app
  6. On your iFit Active, turn sync ON by pressing and holding the top and bottom buttons for 3 seconds
  7. On the iFit Track app dashboard screen, pull down and hold to reveal a menu of devices
  8. Select your device from the list and look for “SUCCESS” on your iFit Active display
  9. Pull down on dashboard screen to sync your iFit Active once it is synced

 

Troubleshooting technique 2

  1. On your phone, open the iFit Track app
  2. Click on the menu button
  3. Click on the gear for settings
  4. Click on ‘advanced’
  5. Click on ‘device’
  6. Double click ‘unlink device’
  7. Force close app
  8. Turn your phone’s bluetooth ON
  9. Reopen app
  10. On your iFit Active, turn sync ON
  11. On the iFit Track app dashboard screen, pull down and hold to reveal a menu of devices
  12. Select your device from the list and look for “SUCCESS” on your iFit Active display
  13. Pull down on dashboard screen to sync your iFit Active once it is synced

 

Troubleshooting technique 3

This troubleshooting technique will have you perform a hard reset on your iFit Active. This will cause you to lose all data that has not been uploaded to your iFit App.

  1. Hard reset device (hold top and bottom buttons for 10 seconds)
  2. Power cycle your phone
  3. Turn phone bluetooth ON
  4. Reopen iFit Track app
  5. Turn your iFit Active’s sync ON
  6. On the iFit Track app dashboard display, pull down and hold to reveal menu of devices
  7. Select your device from the list and look for “SUCCESS” on your iFit Active display
  8. Pull down on dashboard screen to sync your iFit Active once it is synced

 

For more help with iFit Active troubleshooting, please visit our support site at support.ifit.com.

WARNING: This post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. iFit assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article.